June 2020 v2.2
Your contract is with The Lake District Calvert Trust, a registered charity (no. 270923) and a company limited by guarantee (no. 1240160) registered in England and Wales. Our registered office is at Little Crosthwaite, Keswick, Cumbria CA12 4QD. The contract is subject to English law and the exclusive jurisdiction of the English Courts.
Once you have discussed your requirements with our Sales Team, and subject to availability, we will hold the requested number of places (in accordance with our group size policy) on your selected course or dates for up to 28 days following telephone, email or verbal confirmation of a booking being agreed. To secure these places beyond the initial 28 day period we require a signed and completed bookings form and the payment of a non-returnable deposit of £75 per person unless otherwise stated. Any deposits paid will be deducted from your final account. Whilst our published tariff and all provisional bookings are made in good faith we reserve the right to amend course fees up to the point your booking is confirmed in writing or by email from us and / or full payment has been received. In the event that you do not wish to accept amended course fees we reserve the right to cancel your booking and return any fees paid including your deposit without incurring any liability to pay compensation. In all cases further amendments may be possible to your group subject to paragraph 5. Amendment or Cancellation by You.
Bookings are accepted on the basis that your group will be split into activity groups of no more than 12 people to undertake the provided activity programme, unless agreed in advance. The group split will be subject to approval by the Calvert Trust and may be influenced by factors such as functional ability of participants. For activity groups of fewer than 12 (unless otherwise agreed) the Trust reserves the right to add additional members from other groups. Each activity group will be provided with one accessible minibus. If the make-up of an activity group necessitates the use of additional vehicles, it may be necessary for groups to use their own transport or there may be an additional charge for additional vehicles, as agreed in advance.
An invoice requesting final payment will be sent to you 12 weeks prior to the start date of your course. Payment of the final balance for the total course fee is due not less than 8 weeks before the start date of your course and only when we have received full payment will your booking be confirmed. If you make a booking less than 8 weeks before the start date of your course, the full course fees are payable immediately at the time of booking, unless otherwise stated. Supplementary charges which may occasionally occur during a course, such as additional staffing where not previously advised, loss or damage to equipment or other property, will be invoiced separately and such charges are payable on receipt of the invoice. If either your deposit or final balance is more than 2 weeks overdue, this will be a breach of the contract between us and we reserve the right to treat your course as cancelled by you and may release your reservation.
Once a provisional booking has been confirmed, increases to the number of participants per booking can only be made with agreement by the Calvert Trust bookings team, but cannot be guaranteed and are subject to availability. In the event of amendment or cancellation by you that impacts on our group pricing policy the cancellation will be subject to the following charges (to be determined by the date when written notification of cancellation is received by the Trust);
More than 12 weeks prior to the course commencing: Deposit only
Between 12 and 8 weeks prior to the course commencing: 50% of fees due
Between 8 and 4 weeks prior to the course commencing: 80% of fees
Less than 4 weeks prior to the course commencing: Full payment
Other than in the case of a force majeure (see clause 14), if we are unable to complete your booking on the terms agreed, we shall endeavour to agree an alternative date. If we cannot agree an alternative date with you, we shall refund in full course fees and deposits paid by you to us and we will not be liable to pay any compensation.
Following a review by HMRC any of our courses that include activity instruction are exempt VAT on the basis of their educational content and therefore invoices will not include a VAT element for course fees. Accommodation only bookings are subject to VAT and this is included in our tariff price at the prevailing rate.
The Lake District Calvert Trust has built its reputation by specialising in the provision of outdoor and adventurous activities for people with disabilities. We have a range of adaptive techniques and equipment that will give the best chance for someone with a disability to fully participate within their range of functional ability. However, due to certain limitations of functional impairment, other constraints of specific disability or individual stature, not all activities may be fully accessed by all people. The planning of activities can also be impacted by factors such as the aims of the group, prevailing weather conditions, the ability of all members of the group and availability of resources all of which mean that they are deemed by the Calvert Trust staff as not appropriate or safe to deliver. In these situations the Lake District Calvert Trust believes it can provide a similar, meaningful activity within the culture of the activity identified on the programme.
All course participants must expect to be involved in challenging outdoor and adventurous activities. Whilst taking part in a course, participants must comply with our safety regulations (including, in particular, instructions given by Calvert Trust staff) and should any participant wilfully or repeatedly contravene these regulations or instructions such behaviour may result in participants being sent home. In this event the responsibility and cost of any repatriation would be at the individual’s or group’s expense. Where a participant has a disability, illness, social or behavioural problem that may affect their ability to comply with our safety regulations we must be advised prior to the course commencing in order that we can discuss and implement appropriate control measures in conjunction with you. Medical declaration forms will be sent to you on confirmation of your booking. These must be completed in full and returned for all participants by no later than one week prior to arrival and any illness or injury suffered after the completion of the medical form must be notified to us immediately in writing. Any specific queries concerning health and safety during the course should be directed to your group instructor or one of our senior staff at the centre.
We take the safeguarding of children and vulnerable adults visiting our centres very seriously. Our staff receive regular training in safeguarding and we carry out regular DBS checks on our staff and volunteers. You are strongly advised to ensure that you complete your own safeguarding risk assessment and where indicated undertake safeguarding training and DBS checks for accompanying adults.
Unless expressly agreed in writing by us we shall not be responsible for delivery of any regulated activities, including personal care of participants, as per the Health and Social Care Act 2008, (Regulated Activities) Regulations 2014. Should regulated activities, including personal care, be required by participants attending your course you will ensure that you hold any and all necessary registrations with the relevant authorities.
The Lake District Calvert Trust will maintain a minimum of £5 million public liability insurance and we will accept liability for matters which arise as a direct result of our negligence. All participants are strongly advised to ensure that they purchase their own comprehensive travel insurance that includes cancellation, personal accident, and personal belongings cover for the duration of their course.
Any prices, statements, descriptions, illustrations,
photographs, drawings or any other matters contained in our brochures, website or other literature are made in good faith but are not guaranteed to be accurate and are intended merely to represent a general picture of our products and services and shall not form any part of the Contract between us. We reserve the right to amend our products, services and prices from time to time so that the descriptions as set out in our brochures and other publicity may not be identical to those set out in our proposals to you.
We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the course due to circumstances beyond our control which we or our suppliers could not have reasonably foreseen or forestalled. Such circumstances include, but are not limited to, war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, bad weather, failure of equipment, closure of airports, ports or stations, cancellation or changes in schedules by air, land or sea carriers, outbreaks of disease or closures required by government, health authorities or local authorities. In the event of us being unable to complete your booking as the result of a force majeure event we will notify you and agree in writing with you an alternative date. Once a new date is accepted in writing, these contract terms will apply in full to the rearranged booking. If we cannot agree an alternative date with you, we shall refund any course fees paid by you to us minus a reasonable charge for our work completed in arranging and organising your booking, which shall not exceed the value of your deposit payments paid or payable.
We shall comply with all obligations of the General Data Protections Regulations 2018 (the GDPR). In particular data shall be obtained, processed and held in accordance with the GDPR. By you or participants providing personal data to us you consent to it being processed, used and held by us in accordance with the GDPR. For a full copy of our privacy policy please see our website at www.calvertlakes.org.uk.
Our liability and all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law. Nothing in this contract limits or excludes our liability as a result of our negligence or as a result of our fraud or fraudulent misrepresentation. Under no circumstances whatsoever will our liability to you or participants attending courses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with this contract shall exceed the sum equivalent to the total course fee paid by you. We exclude liability for any sum which can be recovered through any insurance cover or policy.
In the event that a court or competent authority finds that any provision of this contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed to be deleted with the minimum modification necessary, and the validity and enforceability of the remaining provisions of the contact shall not be affected.
Your contract is with ‘The Lake District Calvert Trust’, a registered charity (no. 270923) and a company limited by guarantee (no. 1240160) registered in England and Wales. Our registered office is at Little Crosthwaite, Keswick, Cumbria CA12 4QD. The contract is subject to English law and the exclusive jurisdiction of the English Courts.
Once you have discussed your requirements with our Bookings Team, and subject to availability, we will hold the required number of places on your selected course dates for up to two weeks following telephone, email or verbal confirmation of a booking being agreed. To secure these places on a provisional basis beyond the initial two week period we require a signed and completed booking form and the payment of a non-refundable deposit of £75 per person unless otherwise stated. Any deposit paid will be deducted from your final account. Whilst our published tariff and all provisional bookings are made in good faith, we reserve the right to amend course fees up to the point your booking is confirmed in writing or by email from us and full payment has been received. In the event that you do not wish to accept amended course fees we reserve the right to cancel your booking and return any fees paid, including your deposit, without incurring any liability to pay compensation. In all cases further amendments may be possible to your group subject to
Paragraph 4 – Amendment or Cancellation by You.
An invoice requesting final payment will be sent to you 12 weeks prior to the start date of your course. Payment of the final balance for the total course fee is due not less than 8 weeks before the start date of your course. Only when we have received full payment will your booking be confirmed. If you make a booking less than 8 weeks before the start date of your course, the full course fees are payable immediately at the time of booking. Supplementary charges which may occasionally occur during a course, such as additional staffing where not previously advised, loss or damage to equipment or other property, will be invoiced separately and such charges are payable on receipt of the invoice. If either your deposit or final balance is more than 2 weeks overdue, this will be a breach of the contract between us and we reserve the right to treat your course as cancelled by you and may release your reservation. We will not do this without prior notification either verbally, or in writing.
An invoice requesting final payment will be sent to you 12 weeks prior to the start date of your course. Payment of the final balance for the total course fee is due not less than 8 weeks before the start date of your course and only when we have received full payment will your booking be confirmed. If you make a booking less than 8 weeks before the start date of your course, the full course fees are payable immediately at the time of booking, unless otherwise stated. Supplementary charges which may occasionally occur during a course, such as additional staffing where not previously advised, loss or damage to equipment or other property, will be invoiced separately and such charges are payable on receipt of the invoice. If either your deposit or final balance is more than 2 weeks overdue, this will be a breach of the contract between us and we reserve the right to treat your course as cancelled by you and may release your reservation.
More than 12 weeks prior to the course commencing | Deposit only |
Between 12 and 8 weeks prior to the course commencing | 50% of fees due |
Between 8 and 4 weeks prior to the course commencing | 80% of fees due |
Less than 4 weeks prior to the course commencing | Full payment |
Other than in the case of a force majeure (see clause 14), if we are unable to complete your booking on the terms agreed, we shall endeavour to agree an alternative date. If we cannot agree an alternative date with you, we shall refund in full course fees and deposits paid by you to us and we will not be liable to pay any compensation.
Following a review by HMRC all of our courses and self catering activity breaks are exempt from VAT on the basis of their educational content and therefore invoices will not include a VAT element for course fees.
Accommodation only bookings are subject to VAT and this is included in our tariff price at the prevailing rate.
The Lake District Calvert Trust has built its reputation by specialising in the provision of outdoor and adventurous activities for people with disabilities. We have a range of adaptive techniques and equipment that will give the best chance for someone with a disability to fully participate within their range of functional ability. However, due to certain limitations of functional impairment, other constraints of specific disability or individual stature, not all activities may be fully accessed by all people. Nonetheless in these situations the Lake District Calvert Trust believes it can provide a similar, meaningful activity within the culture of the activity identified on the programme.
All course participants must expect to be involved in outdoor and adventurous activities. Whilst taking part in a course, participants must comply with our safety regulations (including, in particular, instructions given by Calvert Trust instructors) and should any participant wilfully or repeatedly contravene these regulations or instructions such behaviour may result in participants being sent home. In this event the responsibility and cost of any repatriation would be at the individual’s or group’s expense. Where a participant has a disability, illness, social or behavioural problem that may affect their ability to comply with our safety regulations we must be advised prior to the course commencing in order that we can discuss and implement appropriate control measures in conjunction with you. Medical declaration forms will be sent to you at the time of making a provisional booking. These must be completed in full and returned for all participants by no later than two weeks prior to arrival to ensure the safety of participants during their stay. Any illness or injury suffered after the completion of the medical form must be notified to us immediately in writing. Any specific queries concerning health and safety during the course should be directed to your group instructor or one of our senior staff at the centre.
We take the safeguarding of children and vulnerable adults visiting our centres very seriously. Our staff receive regular training in safeguarding and we carry out regular DBS checks on our staff and volunteers. You are strongly advised to ensure that you complete your own safeguarding risk assessment and where indicated undertake safeguarding training and DBS checks for accompanying adults.
Unless expressly agreed in writing by us we shall not be responsible for delivery of any regulated activities, including personal care of participants, as per the Health and Social Care Act 2008, (Regulated Activities) Regulations 2014. Should regulated activities, including personal care, be required by participants attending your course you will ensure that you hold any and all necessary registrations with the relevant authorities.
The Lake District Calvert Trust holds a minimum of £5 million public liability insurance and we will accept liability for matters which arise as a direct result of our negligence. All participants are strongly advised to ensure that they purchase their own comprehensive travel insurance that includes cancellation, personal accident and personal belongings cover for the duration of their course.
12. Promotion
Any prices, statements, descriptions, illustrations, photographs, drawings or any other matters contained in our brochures, website or other literature are made in good faith but are not guaranteed to be accurate and are intended merely to represent a general picture of our products and services and shall not form any part of the Contract between us. We reserve the right to amend our products and services from time to time so that the descriptions as set out in our brochures and other publicity may not be identical to those set out in our proposals to you.
We will not be liable to pay any compensation if we are forced to cancel or change any aspect of the course due to circumstances beyond our control which we or our suppliers could not have reasonably foreseen or forestalled. Such circumstances include, but are not limited to, war or threat of war, terrorist activity, riots or civil strife, industrial disputes, natural or nuclear disasters, fire, bad weather, failure of equipment, closure of airports, ports or stations, cancellation or changes in schedules by air, land or sea carriers, outbreaks of disease or closures required by government, health authorities or local authorities. In the event of us being unable to complete your booking as the result of a force majeure event we will notify you and agree in writing with you an alternative date. Once a new date is accepted in writing, these contract terms will apply in full to the rearranged booking. If we cannot agree an alternative date with you, we shall refund any course fees paid by you to us minus a reasonable charge for our work completed in arranging and organising your booking, which shall not exceed the value of your deposit payments paid or payable.
We shall comply with all obligations of the General Data Protections Regulations 2018 (the GDPR). In particular data shall be obtained, processed and held in accordance with the GDPR. By you or participants providing personal data to us you consent to it being processed, used and held by us in accordance with the GDPR. For a full copy of our privacy policy please see our website at www.calvertlakes.org.uk.
Our liability and all warranties, conditions, and other terms implied by statute or common law are excluded to the fullest extent permitted by law. Nothing in this contract limits or excludes our liability as a result of our negligence or as a result of our fraud or fraudulent misrepresentation. Under no circumstances whatsoever will our liability to you or participants attending courses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with this contract shall exceed the sum equivalent to the total course fee paid by you. We exclude liability for any sum which can be recovered through any insurance cover or policy.
In the event that a court or competent authority finds that any provision of this contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed to be deleted with the minimum modification necessary, and the validity and enforceability of the remaining provisions of the contact shall not be affected.
Your contract is with The Lake District Calvert Trust, a registered charity (no. 270923) and a company limited by guarantee (no. 1240160) registered in England and Wales. Our registered office is at Little Crosthwaite, Keswick, Cumbria CA12 4QD. The contract is subject to English law and the exclusive jurisdiction of the English Courts.
These Terms and Conditions apply to all riding lessons, carriage driving sessions, equine experiences and any other activities delivered by the Lake District Calvert Trust at Calvert Stables.
All bookings are made in good faith and the Trust relies on the information provided regarding a participant’s experience, ability and medical information when accepting a booking. To ensure the health and safety of participants and the welfare of ponies, the Trust reserves the right to change activities, including offering alternatives to riding and carriage driving where necessary.
New customers are required to pay for all lessons in advance, and the Trust reserves the right to refuse service if payment has not been received. For participants accepted onto monthly payment, invoices are issued at the beginning of each month in advance and are payable in full within 14 days. Failure to make payment by the due date may result in cancellation of any future bookings. Acceptance onto and continuation with monthly payment by invoice is at the sole discretion of the Stables Manager.
Please note that the Calvert Stables is a cash free site. Payments using cash or cheque cannot be made onsite and can only be accepted or sent to at our Calvert Lakes centre located at Little Crosthwaite, Keswick CA12 4QD.
Any vouchers or discount codes must be applied at the time of booking. They cannot be applied retroactively to previously booked lessons. When commissioning work via a Local Authority, an official purchase order is required before services can be provided.
Credit facilities may be offered solely at the discretion of the Trust, and in all cases the Trust reserves the right to suspend future bookings where accounts remain overdue and to recover any reasonable costs incurred in pursuing overdue accounts.
To make any changes or to cancel a booking, the Calvert Stables must be contacted directly by emailing stables@calvertlakes.org.uk or by telephone on 017687 72250 (office) / 07443 045068 (mobile).
Cancellations or reschedules must be made at least 48 hours in advance of a scheduled sessions start time. Failure to do so will result in a 50% cancellation fee. Cancellations within 24 hours of the scheduled lesson will incur a full lesson charge and no refund will be given. Failure to attend a booked session will be considered a “no show” and no refund will be given.
If paying by monthly invoice, any credits resulting from properly notified mid-month cancellations will be applied to the following billing period.
If the Trust cancels your booking, we will reschedule the booking with you or provide a full refund.
The Trust may, at its discretion, waive cancellation charges in exceptional circumstances such as illness or bereavement.
All new participants are required to complete a participant information form or new rider form. This is to provide essential information needed to ensure the health and safety of all participants and maintain high standards of horse welfare. Participants and their parents / carers / teachers must provide accurate information and notify the Trust of any changes, including health conditions or medication, that may affect safe participation.
Activities with horses can involve strenuous physical activity and It is the rider’s responsibility to disclose any pre-existing medical conditions, allergies, or physical limitations before the session. This includes conditions such as heart problems, back issues, or pre-existing injuries. Participants must bring any medication required during the session (including emergency medication such as asthma inhalers, adrenaline auto-injectors or epilepsy medication) and ensure staff are informed of its location.
Riders must comply with all safety guidance or protocols provided, including the wearing of an approved riding helmet, and any additional protective equipment or clothing as required by the instructor. The Trust provides suitable riding helmets or participants can use their own. If using your own helmet, the Trust reserves the right to inspect it and confirm it meets current BETA (British Equestrian Trade Association) safety standards. Helmets that do not meet current safety standards or are otherwise considered unsuitable by an instructor cannot be used.
In the event of any injury or medical emergency requiring treatment, the Trust will take immediate action by notifying emergency services and / or the participants emergency contact, as provided on participant or rider information forms. The Trust will pass on necessary medical details to the emergency services and follow any advice or guidance provided.
Participants and their parents / carers / teachers must follow all instructions issued by instructors and stables staff. Failure to do so may result in activities being stopped where considered necessary for safety. The Trust reserves the right to require any participant or visitor to leave the premises in the event of instructions not being followed.
The welfare of our horses is paramount. The Trust reserves the right to amend, shorten or cancel any activity where this is necessary to protect horse welfare or participant safety.
The Trust is committed to providing inclusive services and making reasonable adjustments wherever reasonably practicable. Participants should discuss any support requirements before attendance so appropriate arrangements can be made.
The Trust has built its reputation by specialising in the provision of outdoor and adventurous activities for people with disabilities. We have a range of adaptive techniques and equipment that will give the best chance for someone with a disability to fully participate within their range of functional ability. However, due to certain limitations of functional impairment, other constraints of specific disability or individual stature, not all activities may be fully accessed by all people. The planning of activities can also be impacted by factors such as the aims of the group, prevailing weather conditions, the ability of all members of the group and availability of resources all of which mean that they are deemed by the Calvert Trust staff as not appropriate or safe to deliver. In these situations, the Trust believes it can provide a similar, meaningful activity within the culture of equine activity.
The Trust is committed to safeguarding and promoting the welfare of children and adults at risk. All participants, parents, carers, support workers and visitors are expected to comply with the Trust’s Safeguarding Policy, available on the Trust website or on request.
Any safeguarding concern should be reported immediately to a member of staff.
All participants and visitors are expected to treat the participants, staff, volunteers, visitors and horses with respect and consideration. Disrespectful behaviour may result in immediate dismissal from the session without a refund.
Instructors have the right to stop or terminate any session if they believe the participant’s actions are unsafe, disruptive, or inappropriate. In cases of misconduct, the Trust may suspend or cancel future sessions.
Sessions may be cancelled if the weather conditions are deemed unsafe. This includes extreme heat, heavy rain, snow, thunder and lightning or winds exceeding safe levels. You will be notified of a cancellation and offered the option to reschedule or receive a full refund.
If a session is running during inclement weather, the instructor will assess whether the session should continue or be altered for safety. This may include shorter sessions, indoor training, or postponing certain activities.
We are committed to protecting your personal data. Health and other personal information will only be used to enable safe participation and fulfil legal obligations.
Any photography or filming of other participants must respect privacy and safeguarding requirements. Staff may request photography ceases where appropriate, including use of smart glasses.
Personal information will be processed in accordance with UK GDPR, the Data Protection Act 2018 and the Trust’s Privacy Notice which is available on our website or on request.
Unless expressly agreed in writing by us we shall not be responsible for delivery of any regulated activities, including personal care of participants, as per the Health and Social Care Act 2008, (Regulated Activities) Regulations 2014.
All equine activities involve inherent risks which cannot be eliminated entirely. The Trust takes reasonable steps to manage those risks through suitable horses, qualified staff, risk assessments and operating procedures. By participating in horse riding, carriage driving and other equine activities, participants acknowledge that these inherent risks cannot be entirely eliminated.
The Lake District Calvert Trust maintains public liability insurance, but we recommend that all riders carry their own personal accident insurance in case of injury. The Trust is not responsible for any loss or damage to personal property during the session.
Personal belongings are brought onto Trust premises entirely at the owner’s risk. The Trust accepts no responsibility for the loss of or damage to personal possessions unless caused by its negligence.
While we ensure that our horses are well-trained and suitable for use, horses can behave unpredictably. All our horses are thoroughly assessed for use in all the sessions and if at any point a horse is stressed or acting out of character you must follow the stable staff instructions.
Nothing within these Terms excludes or limits liability where such liability cannot lawfully be excluded, including liability for death or personal injury arising from negligence.
The Lake District Calvert Trust shall not be liable for any delay, interruption or failure to provide riding lessons, carriage driving sessions or any other services where this results from circumstances beyond its reasonable control (“Force Majeure”). Such circumstances include, but are not limited to severe weather, flooding, snow, ice or other adverse environmental conditions; fire, flood, storm, epidemic, pandemic or other public health emergency; government legislation, restrictions or advice; industrial action or utility failure; staff shortages resulting from illness or emergency; horse illness, injury, disease outbreak or veterinary advice affecting horse welfare; failure or damage to facilities, arenas, equipment or essential infrastructure; any other event which, in the reasonable opinion of the Trust, would make it unsafe or impracticable to deliver the activity.
Where reasonably practicable, the Trust will notify participants as soon as possible and will endeavour to offer an alternative session, activity, credit or refund, as appropriate. The Trust reserves the right to modify, postpone or cancel activities where this is necessary to protect the safety and welfare of participants, staff, volunteers or horses.
In the event that a court or competent authority finds that any provision of this contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed to be deleted with the minimum modification necessary, and the validity and enforceability of the remaining provisions of the contract shall not be affected.
The Trust aims to provide a high-quality service. Should you be dissatisfied with any aspect of your experience, please raise this with a member of staff in the first instance. Formal complaints will be managed in accordance with the Lake District Calvert Trust Complaints Procedure, available on request or via the Trust website.
This Subscription Agreement forms part of the contract between the participant and the Lake District Calvert Trust for the provision of equine activities at Calvert Stables.
This Agreement must be read in conjunction with the current Calvert Stables General Terms & Conditions, which form part of the contract between the participant and the Trust. In the event of any conflict, the Subscription Agreement shall take precedence only in relation to subscription arrangements.
To qualify for a subscription:
Subscription payments are made monthly and are invoiced in advance. Invoices will normally be issued at the beginning of each calendar month and are payable within 14 days.
Subscription fees are payable regardless of attendance except where otherwise provided within this Agreement. Subscription charges may be reviewed periodically, and participants will normally receive at least 30 days’ written notice of any increase.
The subscription reserves the participant’s agreed lesson space and cannot be transferred to another person without the prior agreement of the Trust.
The Trust reserves the right to suspend or terminate the subscription where payments remain overdue.
The subscription fee secures the participant’s agreed lesson space each week and is therefore payable regardless of attendance, except where otherwise agreed by the Trust.
Lessons cancelled with at least 48 hours’ notice may, where operationally possible and at the discretion of the Trust, be rearranged within the same calendar month. Rearrangement of lessons cannot be guaranteed and any lesson that cannot be accommodated within the same month will be deemed forfeited without refund or credit.
Lessons cancelled with less than 48 hours’ notice, or where a participant fails to attend a booked session without notice, will be treated as a cancellation and the lesson will be forfeited without refund, credit or replacement.
Subscription fees remain payable during periods of holiday or short-term absence, as the participant’s regular lesson space continues to be reserved. Where a participant expects to be absent for four weeks or more due to exceptional circumstances (for example, serious illness, planned surgery or an extended holiday), the Trust may, at its discretion, temporarily suspend the subscription or make alternative arrangements. Any such agreement must be requested in advance and confirmed in writing by the Trust.
The Trust reserves the right to cancel, postpone, shorten or amend any session or activity where this is considered necessary for the safety and welfare of participants, horses, staff or volunteers, or where circumstances make it unsafe or impracticable to deliver the activity.
Where reasonably practicable, the Trust will provide advance notice of any cancellation and will endeavour to offer an alternative session or activity. Where a suitable alternative cannot reasonably be provided, an appropriate credit or refund will be applied to the participant’s subscription account.
The Trust shall not be liable for any delay, interruption or cancellation resulting from circumstances beyond its reasonable control, or any other event which, in the reasonable opinion of the Trust, would make it unsafe or impracticable to deliver the activity.
Nothing in this Agreement limits or overrides the Force Majeure provisions contained within the Calvert Stables General Terms & Conditions, which continue to apply in full.
Either the participant or the Trust may end the subscription by giving not less than four weeks’ written notice. Subscription fees remain payable during the notice period and any lessons scheduled during that period will continue in accordance with this Agreement unless otherwise agreed.
The Trust reserves the right to suspend or terminate a subscription with immediate effect where subscription payments remain overdue, there is a serious or repeated breach of this Agreement or the Calvert Stables General Terms & Conditions, the behaviour of a participant or accompanying person is unsafe or inappropriate, or where the Trust reasonably believes that continued participation or provision of the subscription would present an unacceptable safety, welfare or operational risk.
Please note that ending a subscription does not guarantee that the participant’s lesson space will remain available should they wish to rejoin at a later date.