JOB DESCRIPTION
Calvert Lakes is looking for a friendly, organised and enthusiastic Receptionist to join our team on a part-time basis. As the first point of contact for visitors, customers and activity participants, you will play an important role in creating a warm and welcoming experience for everyone who visits the centre. This is a varied role that combines customer service, administration and bookings support within a busy outdoor activity environment.
WORKING HOURS
This role is for 1 day per week on Sundays – 8 hours per day with a 30 minute unpaid lunch break.
Additional hours may be available to cover holidays, events and busy periods throughout the year.
REPORTS TO
Income Generation Manager
LOCATION
Calvert Lakes, Little Crosthwaite, Keswick, Cumbria, CA12 4QD
WHAT WE DO
The Lake District Calvert Trust is a unique charity that challenges disability through outdoor adventure.
We provide fun-filled, and specialist outdoor experiences for people with disabilities, their families and carers. We welcome around 4,000 visitors a year to our fully accessible, 60 bed residential centre. With adapted equipment and highly trained staff, we make life-changing adventures possible.
We are a small, dedicated team passionate about creating positive and lasting change through adventurous activity. Our work is underpinned by a strong commitment to people – our visitors, their families, and our staff. We are proud to offer a supportive, inspiring workplace that reflects our core values
These are the values that drive us:
Flexible – we adapt and innovate
Ambitious – we stretch ourselves and others
Inspiring – we encourage and stimulate
Sensitive – we understand and empathise
Imaginative – we see beyond the obvious
ABOUT THE ROLE
Key Responsibilities
- Greeting visitors and customers and providing a professional and friendly welcome
- Answering telephone calls, emails and enquiries promptly and efficiently
- Managing pool bookings and customer records
- Processing payments and handling cash and card transactions
- Managing visitor arrivals and sign-in procedures
- Maintaining accurate records and databases
- Supporting the wider team with administrative tasks
- Ensuring the reception area remains clean, organised and welcoming
- Assisting with event days and busy operational periods
- Monitoring radio communications and assisting with swimming pool testing
QUALIFICATIONS & EXPERIENCE
We’re looking for someone who:
- Has excellent customer service skills and enjoys working with people
- Is friendly, approachable and professional
- Has strong organisational skills and attention to detail
- Is confident using Microsoft Office and booking systems
- Can work independently and remain calm under pressure
- Has excellent verbal and written communication skills
- Is reliable, flexible and punctual
- Previous reception, customer service or administrative experience would be advantageous
CONDITIONS OF SERVICE
All positions are subject to 2 x employee references and a basic DBS check
Supplemental Pay
- Occupational Sick Pay Scheme
Benefits
- Employee Assistance Programme
- Staff discounts on use of facilities
- Cycle to Work Scheme
- Free parking
- Subsidised staff meals
- Location/views/walks
- 5% employer pension contribution
- DBS paid for by employer
- Parental leave: Up to 18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year)
- Emergency Dependant & Compassionate leave
- Staff discounts Stables lessons for family
- Professional Development
- Use of Calvert Lakes Pool where available
- 33 Days Holiday (Pro Rata)
HOW TO APPLY
To apply for this position, click below to fill in an application form.
All applicants will be contacted, whether successful or not.